Policies
Customer Care
Customer satisfaction and customer experience are our utmost priority. For any feedback, suggestions, or complaints, feel free to reach out to us.
kiokucreations@gmail.com
We will be happy to assist you!
Privacy & Safety
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy.
We view the protection of your privacy as a particularly important community principle.
We understand clearly that you and your information is one of our most important assets.
Wholesale Inquiries
We accept wholesale / bulk orders. To get the quotation and know further regarding wholesale order kindly send in your inquiry via email :
Payment Methods
​We accept:
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Credit / Debit Cards
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UPI Transactions
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Wallets.
Shipping & Returns Policies
Shipping
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We stock the goods at our wholesale warehouse and most of the goods will be shipped within 5 business days as we HOLD the Stock and Sell them.
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Although we deliver goods within the committed time, there could be occasional delays.
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We will contact you in case deliveries are expected to get delayed.
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We will ship the product the same as shown in the Product Image, we will deliver the Goods in the same color as selected by you and if the same is not in stock we will offer you an alternate option. If you are not happy with the alternate option we will give you a full refund if you go ahead with cancellation.
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www.kiokucreations.com attempts to be as accurate as possible. We warrant that the product description or other content of this site is accurate, complete, reliable, and current. In case of any changes due to unavoidable reasons, we will keep you notified of the same and provide full support.
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Product image and color may differ due to lighting, product shoot, and screen resolution.
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If a product offered by www.kiokucreations.com itself is not as described, your sole remedy is to return it in unused condition as per our Return Policies.
Return & Exchange
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In case you are not satisfied with the product or service please call our Customer Care or email us within 12 hours of delivery of your order.
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Any product you return must be in the same condition you received it and in the original packaging.
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Any product to be returned must be photographed and a video of opening the package must be provided by the receiver. In case of failure of solid proof no refund will be provided
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Please keep the receipt.
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All return courier charges will have to be paid by the sender and the amount will be refunded to your account within 7-10 Days after verifying the Product.
Cancellation Policy
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Orders once placed cannot be cancelled.
Terms & Conditions
Terms & Conditions
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Orders once placed cannot be canceled.
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Kindly read all our Policies mentioned carefully.
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Orders will be dispatched within 3 working days of order placement.
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Order Invoice will be mailed immediately once the order payment is done.
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Tracking ID and link will be updated via e-mail within 3 working days of order placement.
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Please send us a picture as soon as you get the order and an opening video.
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We do this just to make sure that no items reach damaged to you, and even if they do we can send the proper proof to the shipping company.
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Failure to send in the required proof, videos, and pictures will not result in any refund. (Kindly read the refund policies for details.).