top of page

Policies

Customer Care

Customer satisfaction and customer experience are our utmost priority. For any feedback, suggestions, or complaints, feel free to reach out to us.
          kiokucreations@gmail.com

        +91 8796215100
        +91 9359368319

We will be happy to assist you!

Privacy & Safety

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy.

We view the protection of your privacy as a particularly important community principle.

We understand clearly that you and your information is one of our most important assets.

Wholesale Inquiries

We accept wholesale / bulk orders. To get the quotation and know further regarding wholesale order  kindly send in your inquiry via email :

          kiokucreations@gmail.com

Payment Methods

​We accept: 

  1. Credit / Debit Cards

  2. UPI Transactions

  3. Wallets.

Shipping & Returns Policies

Shipping

  1. We stock the goods at our wholesale warehouse and most of the goods will be shipped within 5 business days as we HOLD the Stock and Sell them.

  2. Although we deliver goods within the committed time, there could be occasional delays.

  3. We will contact you in case deliveries are expected to get delayed.

  4. We will ship the product the same as shown in the Product Image, we will deliver the Goods in the same color as selected by you and if the same is not in stock we will offer you an alternate option. If you are not happy with the alternate option we will give you a full refund if you go ahead with cancellation.

  5. www.kiokucreations.com attempts to be as accurate as possible. We warrant that the product description or other content of this site is accurate, complete, reliable, and current. In case of any changes due to unavoidable reasons, we will keep you notified of the same and provide full support.

  6. Product image and color may differ due to lighting, product shoot, and screen resolution. 

  7. If a product offered by www.kiokucreations.com itself is not as described, your sole remedy is to return it in unused condition as per our Return Policies.

Return & Exchange

  1. In case you are not satisfied with the product or service please call our Customer Care or email us within 12 hours of delivery of your order.

  2. Any product you return must be in the same condition you received it and in the original packaging.

  3. Any product to be returned must be photographed and a video of opening the package must be provided by the receiver. In case of failure of solid proof no refund will be provided

  4. Please keep the receipt.

  5. All return courier charges will have to be paid by the sender and the amount will be refunded to your account within 7-10 Days after verifying the Product.

Cancellation Policy

  1. Orders once placed cannot be cancelled.

Frequently Asked Questions

  • How can I contact you to address my concerns?
    You can contact us by writing to us on kiokucreations@gmail.com or cotact on our customer care numbers: +91 8796215100 +91 9359368319 We will be happy to assist you!
  • Do you ship across India?
    Yes, we ship Pan-India with the help of our various trusted shipping partners. We try our best to ship our products to remote areas as well.
  • If my order has been shipped, can I track it?
    Yes, as soon as we ship your order, we will provide you with the shipping details provided by the shipping company.
  • How long is the processing time for orders?
    Once the order is placed, it will be shipped within 3 business days. A confirmation will be sent to you as soon as we receive your order details and payment.
  • Do you charge separately for shipping?
    Yes, there is a standard shipping fee of ₹ 100 pan India. Orders above ₹799 are eligible for free shipping.
  • How long will it take for the order to reach my location?
    We try our best to ship your orders to you as soon as possible. The delivery time also depends on your location. It approximately takes 7-9 business days for your order to reach you.
  • All the details provided on this website, correct?
    Kioku Creations does warrant that product descriptions or other content of this site is accurate, complete, reliable, and current. In case due to unavoidable reasons it changes, we will keep you notified and also provide full support regarding the same.
  • Will there be any colour difference in products shown in images and product received?
    Yes, there may be slight variation due to lighting and screen resolution.
  • How often do you get new products?
    We release new products quiet often. Stay updated about our new arrivals on our Website and Instagram page @kiokucreations.
  • Do you sell bulk?
    Yes, we do sell Kioku Creations manufactured products in bulk. Kindly contact us on kiokucreations@gmail.com.

Terms & Conditions

Terms & Conditions

  1. Orders once placed cannot be canceled.

  2. Kindly read all our Policies mentioned carefully.

  3. Orders will be dispatched within 3 working days of order placement.

  4. Order Invoice will be mailed immediately once the order payment is done.

  5. Tracking ID and link will be updated via e-mail within 3 working days of order placement.

  6. Please send us a picture as soon as you get the order and an opening video.

  7. We do this just to make sure that no items reach damaged to you, and even if they do we can send the proper proof to the shipping company.

  8. Failure to send in the required proof, videos, and pictures will not result in any refund. (Kindly read the refund policies for details.).

KIOKU CREATIONS

Flat No. 11 Second Floor, Shalini Apartment, Sanghvi Nagar, Aundh Pune 411007

bottom of page